Sprinklr Recruitment 2025: Sprinklr is scheduled to hire for the role of Technical Support Engineer. Candidates with B.E/B.Tech qualifications are eligible to apply for this position. Candidates looking for jobs in Bangalore/Gurgaon can utilise this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can also try Allianz Services Walk-in Drive 2025
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Sprinklr Recruitment 2025 – Details:
| Job Role | Technical Support Engineer |
| Qualification | B.E/B.Tech |
| Experience | 0 – 5 years |
| Job Location | Bangalore/Gurgaon |
| Last Date | ASAP |
Detailed Eligibility:
Technical Support Engineer
- B.E/B.Tech qualification
- 0–5 years of experience in enterprise software debugging, engineering, or support
- (For CCaaS role: Min 1+ years of experience in Contact Center Software like Genesys, Avaya, etc.)
- Knowledge of CCaaS, CPaaS, Voice/Telephony infrastructure is an added advantage
Skills Required:
- Excellent communication skills (written & verbal)
- Strong technical, analytical & problem-solving capabilities
- Ability to manage multiple tickets and priorities simultaneously
- Self-driven, proactive, and detail-oriented
- Team player with strong collaboration and ownership mindset
- Familiarity with web technologies, SaaS, CRM, social media platforms
- Programming/Scripting skills in JavaScript, Python, Java, or Node
- Experience with databases like MongoDB, MySQL
- Understanding of tools like Graylogs, Kibana, API Browser, Query Executor, Runner Logs
Responsibilities:
- Respond to customer issues via support tickets ensuring resolution and client satisfaction
- Debug and troubleshoot reported bugs to ensure timely and effective resolution
- Investigate root cause of issues and recommend solutions
- Document solutions and create knowledge base articles, FAQs, and troubleshooting guides
- Collaborate with cross-functional teams (product, QA, engineering) for issue resolution
- Escalate critical issues and participate in product improvement feedback loops
- Conduct tests and perform QA activities to prevent recurring issues
- Ensure SLAs and resolution times are met while managing multiple tasks
- Maintain customer sentiment and ensure long-term satisfaction
- Share learnings and improvement ideas with the team
How to Apply for Sprinklr Recruitment 2025?
All interested and eligible candidates can apply online for this position using the following link as soon as possible
Sprinklr Recruitment 2025: Click here to Apply
Disclaimer:
The job information provided above is for informational purposes only. All details have been sourced from the company official website and verified channels. We do not guarantee job placements or selection. Recruitment will be conducted as per the company official process and guidelines set by their HR department. We do not charge any fees for sharing job-related information. Candidates are strongly advised not to make any payments for job opportunities and to stay alert against potential fraud.