Capgemini Off Campus Drive 2025: Capgemini Technology Services India Limited is hiring for the Contact Support Group role. Candidates with Any Degree/Diploma qualifications are eligible to apply. Candidates looking for jobs in Noida can utilise this opportunity. Interested and eligible candidates can apply online on or before 17 August 2025. The detailed eligibility criteria and application process are given below. Interested candidates can also try Eaton Recruitment 2025
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Capgemini Off Campus Drive 2025 – Details:
| Job Role | Contact Support Group |
| Qualification | Any Degree/Diploma |
| Batch | 2025 |
| Experience | Freshers |
| Salary/CTC | ₹3,00,000/- per annum |
| Job Location | Noida |
| Last Date | 17 August 2025 |
Detailed Eligibility – Capgemini Exceller:
Contact Support Group (CSG):
- Candidates must have completed any 3-year diploma or graduation in 2025
Desired Skills:
- Excellent communication and English speaking skills
- Good interpersonal skills and ability to work under pressure
- Basic computing skills
- Willingness to sign a Service Level Agreement and adhere to KPIs
Job Description:
- Provide customer service, technical troubleshooting, and problem resolution via voice and other digital channels
- Handle Ticket Management: prioritization, categorization, tracking, and resolution updates
- Apply Business Intelligence for analyzing tickets and supporting customers effectively
- Deliver IT Service with quality and efficiency
- Maintain customer satisfaction from greeting to resolution and closure
- Leverage CHIP (Capgemini’s AI BOT) to assist with common queries
- Manage service email channels efficiently
- Use and maintain Knowledge Management systems
- Support Service Marketing by promoting tool usage
- Handle technical issues related to internet access, password resets, session resets, and profile changes
- Aim for First Contact Resolution to solve issues on the first attempt
- Maintain a courteous and empathetic communication approach
Additional Details:
- Only shortlisted candidates will be invited for the online selection process
- Selection will be conducted virtually
- Candidates must ensure proper infrastructure to attend online assessments
- Must be willing to work in a 24/7 rotational shift environment
- Should be open to relocation
Salary Details:
Total CTC: ₹3.25 LPA (₹3 LPA + ₹25,000 one-time incentive)
About Contact Support Group (CSG):
CSG is the first line of defense in Capgemini’s Cloud & Infra Services (CIS), handling incidents and service requests using voice, email, chat, bots, etc. CSG provides proactive and user-centric IT support to Capgemini’s global customer base. Selected candidates will support end users by ensuring quick incident resolution and customer satisfaction. Flexibility to work in 24×7 shifts across time zones is required.
How to Apply for Capgemini Off Campus Drive 2025?
All interested and eligible candidates can apply for this position online using the link below on or before 17 August 2025 (11:59 PM).
Capgemini Off Campus 2025: Click here to Apply
Disclaimer:
The job information provided above is for informational purposes only. All details have been sourced from the company official website and verified channels. We do not guarantee job placements or selection. Recruitment will be conducted as per the company official process and guidelines set by their HR department. We do not charge any fees for sharing job-related information. Candidates are strongly advised not to make any payments for job opportunities and to stay alert against potential fraud.